FAQs
Ordering Questions
How do I know if my order is confirmed?
You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.
What payment methods do you accept?
We accept a wide range of payment methods, including GrabPay, Maya, bank transfers, and QRPh, which supports all local bank and e-wallet transactions.
Cash on Delivery is also available for deliveries within Metro Manila for orders up to ₱2,500 (a ₱70 COD handling fee applies).
Do you accept orders over the phone?
Yes! Call us at +639624224085 (Mon–Sun, 9 AM–5 PM) and we'll help you place your order.
Can I customize my order?
Yes! For custom arrangements, email us at hello@flowercart.store or message us on Facebook for a faster response.
Can I change my order details?
Yes! The fastest way is self-service: sign in to your account, open your order, and update the details from there. Need a hand? Email hello@flowercart.store or call +639624224085 (Mon–Sun, 9 AM–5 PM).
Can I cancel my order?
Cancellations for advance orders can be made by 12 PM, one (1) day before the intended delivery date, with a full refund issued as store credit valid for 12 months. Same-day and on-demand orders may not be cancellable once processed — please contact us and we'll do our best to help.
Do you provide product quotations?
Yes, for bulk orders / corporate orders, feel free to email us at hello@flowercart.store or message us on Facebook for a faster response.
Do you issue an official receipt?
Yes, we do. Currently, we can only provide a soft copy of the sales invoice, sent in a separate email after your order is placed.
Do you offer PayPal?
PayPal isn't currently available in our store. Message us on Facebook before ordering and we'll let you know your payment options.
Can I place an order in advance?
Yes, you can pre-order and select your preferred date and delivery time slot.
Do you accept cash on delivery?
Yes, Cash on Delivery is available for deliveries within Metro Manila for orders up to ₱2,500. A ₱70 COD handling fee applies.
Delivery Questions
What delivery time slots do you offer?
We offer 4 delivery time slots daily, from 9:00 AM to 11:00 PM. Place your order before 5 PM to qualify for same-day delivery.
Which areas do you deliver to?
We offer reliable flower delivery services throughout Metro Manila and nearby provinces, including Cavite, Rizal, Bulacan, Laguna, and other surrounding areas.
How will I know my flowers were delivered?
Once our courier successfully delivers your order, you'll receive a delivery confirmation email. Feel free to contact our Customer Service team if you have any questions!
Do you provide a delivery tracking link?
Yes. Once your order is dispatched, you will receive an order update email containing a real-time delivery tracking link so you can monitor the status of your delivery.
Can you ensure that you hand over directly to my recipient?
As much as we would like to, we are not always able to. Should the recipient be unavailable, we'll pass the flowers to a receptionist, colleague, family member, friend, or security guard, subject to each location's policies.
How do I add special delivery instructions?
After placing your order, message us on Facebook or call +639624224085 with your order number and your delivery instructions — our team will do their best to follow them.
Do you deliver to hospitals?
Yes! Our couriers will deliver to the ward or closest receptionist where possible. Please include a ward and bed number, and check the patient hasn't been discharged before ordering.
What happens if I provide incorrect delivery details?
We can't take responsibility for failed deliveries due to incorrect details. We'll arrange re-delivery on the next available slot, but a re-delivery fee will apply. Please update us within 24 hours.
What is the delivery fee?
Delivery fees vary based on the delivery address and are calculated automatically at checkout once you enter your address.
When will my flowers arrive?
We deliver within your chosen time slot. Due to traffic and routing we can't promise an exact minute, but your flowers will arrive within the slot you selected.
Do you deliver to PO boxes?
Unfortunately, we are unable to deliver to PO boxes. We recommend residential or business addresses for the highest delivery success rate.
Flower Questions
What kind of flowers do you offer?
We offer a large variety of flowers and arrangements, including Daisies, Sunflowers, Gerberas, Roses, Carnations, Tulips, and more. Browse by occasion or collection to find the right design for your loved one.
How do I care for my flowers?
- Remove all lower leaves from flowers so they aren't in the water
- Trim the stems regularly
- Change the water every other day
- Avoid direct sunlight and choose a draft-free area
- Add a teaspoon of sugar to the water to help nourish the flowers and promote blooming
How long do flowers usually last?
Our flowers are freshly designed and arranged, lasting on average 3-7 days with proper care. Some varieties like tulips may last only 1-2 days. Lifespans naturally vary by flower type.
What if the flowers don't look great upon arrival?
Our flowers are made fresh daily and may appear a little droopy on arrival — don't worry! Trim the stem ends and give them a good drink of water; they'll perk up after an overnight rest.
Returns & Refunds
Can I request a refund after delivery?
Please report any issues within 24 hours of delivery, with your order number and photos of the product. Refunds, when approved, are processed within 3-7 working days.
I received the wrong bouquet — can you send me the right one?
If this happens, get in touch with our Customer Support immediately by calling +639624224085 or message us on Facebook. We'll help solve it and make it right.
Contact Us
How can I get in touch with you?
You may call us at +639624224085 (Mon-Sun, 9 AM-5 PM), or message us anytime on Facebook.
Is your business registered with the BIR?
Yes, our company is duly registered with the Bureau of Internal Revenue (BIR).
Still have questions? Message us on Messenger or call +639624224085 (Mon–Sun, 9 AM–5 PM).
