You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.
Frequently Asked Questions
Find Answers To All Your Questions
Ordering Question
Delivery Questions
Flower Questions
Return and Refunds
Contact Us
Discount and Vouchers
How do i know if my order is confirm?
How many delivery slot do you have?
Same-Day Delivery Available Daily
We offer 11 convenient time slots for same-day delivery:
a) 8:00 AM - 11:00 AM
b) 11:00 AM -12:00 PM
c) 12:00 PM - 1:00 PM
d) 1:00 PM - 2:00PM
e) 2:00 PM - 3:00 PM
f) 3:00PM - 4:00 PM
g) 4:00PM - 6:00 PM
h) 6:00PM - 8:00 PM
i) 8:00PM - 9:00 PM
j) 9:00PM - 10:00 PM
k) 11:00PM - 12:00 PM
please place the order before 5pm for same day delivery
Which areas do you deliver flowers?
We offer reliable flower delivery services throughout Metro Manila and nearby provinces, including Cavite, Rizal, Bulacan, Laguna, and other surrounding areas.
What payment method do you accept for flower order?
We accept a wide range of payment methods, including GrabPay, Maya, bank transfers, and QRPh, which supports all local bank and e-wallet transactions.
Cash on Delivery is also available for deliveries within Metro Manila for orders up to ₱1,500.
How do i contact Flowercart for further inquiries?
For any additional questions or assistance, please reach out to our customer support team via website chat widget or email at hello@flowercart.store.
How can i order from you?
1. Find a flower bouquet that you like, click on the image, and the product page will load.
2. Just add the flower bouquet to your cart by clicking the "Add To Cart" button and a pop up will appear featuring add ons (e.g. chocolates, teddy bear, cakes) that you can include with your purchase.
3. Once in the cart, you may write your personalized card message (Step 2) and select a preferred delivery date / time slot (Step 3).
4. Proceed to checkout by clicking on the "Go To Delivey Address" button. Provide us with your email address, the recipients address and how we can reach out if there are problems with the delivery.
5. Next, confirm your shipping information and proceed with payment method - we offer a variety of payment methods via Xendith, accept all local bank & e-wallet via Qrph or choose your payment method to suit your needs.
Do you accept thru phone?
Yes! you can contact us to our phone number +639624224085
Can i customize order?
we accept customize order just contact us hello@flowercart.store or you can message us to our facebook page for faster transaction.
Do you offer flower vase arrangement?
Unfortunately, flower in vase not available at the moment but we are exploring the possibility to do just that in the near future.
In the meantime, kindly place your order available to our website.
Can i change order details?
If you wish to make any changes your order, please do so by contacting us at hello@flowercart.store or via phone +639624224085 and chat (Mon-Sun, 9:00 AM-10:00 PM).
Can i cancel order?
We're sorry to hear that you'd like to cancel your order, but we totally understand that plans can change! Here’s what you need to know:
1. For advance orders: Cancellations can be made by 12 PM, one (1) day before the intended delivery date. You’ll receive a full refund in the form of store credit—a discount voucher equal to the total amount of your order, valid for 12 months from the date of issue.
2. For same-day and on-demand orders: These are processed right away, so cancellations aren’t always possible. But don’t worry, we’ll do our best to check with the team:
If your order has already been processed, we’re sorry, but we won’t be able to proceed with the cancellation.
If it hasn’t been processed yet, we can put the order on hold and reschedule it for a later date, or we can issue store credit valid for 12 months—whichever option works best for you!
Can you send me a photo of the flower before you send it?
you can request to send picture to our customer service via website chat just provide your order#.
Do you issue an official receipt?
Yes, we do. Currently, we can only provide a soft copy of the sales invoice. Additionally, after successfully placing your order, you should receive a separate email containing the POS tape receipt.
Is your business is registered with the BIR?
Yes, our company is duly registered with the Bureau of Internal Revenue (BIR).
Do you provide product quatations?
Yes, For bulk orders / corporate orders, feel free to email us at hello@flowercart.store or message us to our facebook page http://facebook.com/flowercart.store for faster transaction.
Do you have paypal payment option?
Currently, the paypal payment option is not live to in our store. you can request to our customer service via website chat to activate the paypal payment channel in just 1 click.
It is possible to make reservation for an order?
you can pre-order and select your preferred date and delivery time slot
How will the flower arrive?
Our flowers are delivered by drivers that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
How do i know that my flowers were delivered?
Once our flower courier successfully delivers the item, you will receive a delivery confirmation email to confirm that your flower has been delivered.
Feel free to contact our Customer Service team if you have any questions!
Can you ensure that you hand over directly to my recipient?
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.
How do i add special instructions for delivery?
While still in the checkout process, the "Delivery Instructions" field is right above the "Checkout button". You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
Do you delivered to hospitals?
Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!
What happen if i provide incorrect delivery details?
if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the flower's condition and freshness, customer is require to update us the next course of action within 24 hours.
What is the delivery fee?
The delivery fees for orders might be vary based on the delivery address. The amount of delivery charges will be reflected automatically when you insert the delivery address at the checkout page on our website
When will flower arrive?
We deliver the orders according to the timeslot that you've chosen.
Please note that we are unable to provide or promise an exact time of delivery for unforeseen circumstances.
Do you deliver to PO boxes?
Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.
What kind of flowers do you offer?
We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Carnations, Tulip and others in stock.
Browse our flowers by occasions or even by collections to make sure you pick the right design for your loved one.
What kind of flowers do you offer?
Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight and choose a draft-free area
– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms
How long do usually flower last?
FlowerCart flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as tulips will last up to 1-2 days or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
Why is the flower is different from what i see on your website and social media?
The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
Why the rose have darken outer petals?
Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal!
These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.
The flower don't look great
All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!
Can i request return refund after the day of delivery?
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days.
I received the wrong bouquet can you send me the right one?
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by calling +639624224085 or message us to our FB page http://facebook.com/flowercart.store. our friendly Customer Service Team will help solve it and make it right.
How can i get in touch with you?
We are always happy to answer the questions you might have about our service. You may call us at +639624224085 (Mon-Sun, 9 AM-6 PM), or send us an message anytime to our FB page http://facebook.com/flowercart.store
What is your operating hours?
Our operating hours for Customer Support are:
Hotline: Monday - Sunday, 9:00 AM - 10:00 PM
Email & Chat: Monday - Sunday, 9:00 AM - 10:00 PM
Do you offer discount for first time customer?
As a new customer, we warmly welcome you and present a special 15% discount. Simply use the code 'FC10HELLO' during checkout to take advantage of this exclusive offer.
How do i redeem Flowercart coupon?
discount code, you have to fill in the code on the payment page (after you filled in all the required delivery information)
Choose your flower bouquet..
When you reach the CHECK-OUT page where you choose your preferred payment method - enter the Discount Code in discount code field to the right of the page.
Click on "Apply" and the discount will be applied to your order and subsequently deduct the discount amount from your total.
Ordering Question
How do i know if my order is confirm?
You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.
How many delivery slot do you have?
Same-Day Delivery Available Daily
We offer 11 convenient time slots for same-day delivery:
a) 8:00 AM - 11:00 AM
b) 11:00 AM -12:00 PM
c) 12:00 PM - 1:00 PM
d) 1:00 PM - 2:00PM
e) 2:00 PM - 3:00 PM
f) 3:00PM - 4:00 PM
g) 4:00PM - 6:00 PM
h) 6:00PM - 8:00 PM
i) 8:00PM - 9:00 PM
j) 9:00PM - 10:00 PM
k) 11:00PM - 12:00 PM
please place the order before 5pm for same day delivery
Which areas do you deliver flowers?
We offer reliable flower delivery services throughout Metro Manila and nearby provinces, including Cavite, Rizal, Bulacan, Laguna, and other surrounding areas.
What payment method do you accept for flower order?
We accept a wide range of payment methods, including GrabPay, Maya, bank transfers, and QRPh, which supports all local bank and e-wallet transactions.
Cash on Delivery is also available for deliveries within Metro Manila for orders up to ₱1,500.
How do i contact Flowercart for further inquiries?
For any additional questions or assistance, please reach out to our customer support team via website chat widget or email at hello@flowercart.store.
How can i order from you?
1. Find a flower bouquet that you like, click on the image, and the product page will load.
2. Just add the flower bouquet to your cart by clicking the "Add To Cart" button and a pop up will appear featuring add ons (e.g. chocolates, teddy bear, cakes) that you can include with your purchase.
3. Once in the cart, you may write your personalized card message (Step 2) and select a preferred delivery date / time slot (Step 3).
4. Proceed to checkout by clicking on the "Go To Delivey Address" button. Provide us with your email address, the recipients address and how we can reach out if there are problems with the delivery.
5. Next, confirm your shipping information and proceed with payment method - we offer a variety of payment methods via Xendith, accept all local bank & e-wallet via Qrph or choose your payment method to suit your needs.
Do you accept thru phone?
Yes! you can contact us to our phone number +639624224085
Can i customize order?
we accept customize order just contact us hello@flowercart.store or you can message us to our facebook page for faster transaction.
Do you offer flower vase arrangement?
Unfortunately, flower in vase not available at the moment but we are exploring the possibility to do just that in the near future.
In the meantime, kindly place your order available to our website.
Can i change order details?
If you wish to make any changes your order, please do so by contacting us at hello@flowercart.store or via phone +639624224085 and chat (Mon-Sun, 9:00 AM-10:00 PM).
Can i cancel order?
We're sorry to hear that you'd like to cancel your order, but we totally understand that plans can change! Here’s what you need to know:
1. For advance orders: Cancellations can be made by 12 PM, one (1) day before the intended delivery date. You’ll receive a full refund in the form of store credit—a discount voucher equal to the total amount of your order, valid for 12 months from the date of issue.
2. For same-day and on-demand orders: These are processed right away, so cancellations aren’t always possible. But don’t worry, we’ll do our best to check with the team:
If your order has already been processed, we’re sorry, but we won’t be able to proceed with the cancellation.
If it hasn’t been processed yet, we can put the order on hold and reschedule it for a later date, or we can issue store credit valid for 12 months—whichever option works best for you!
Can you send me a photo of the flower before you send it?
you can request to send picture to our customer service via website chat just provide your order#.
Do you issue an official receipt?
Yes, we do. Currently, we can only provide a soft copy of the sales invoice. Additionally, after successfully placing your order, you should receive a separate email containing the POS tape receipt.
Is your business is registered with the BIR?
Yes, our company is duly registered with the Bureau of Internal Revenue (BIR).
Do you provide product quatations?
Yes, For bulk orders / corporate orders, feel free to email us at hello@flowercart.store or message us to our facebook page http://facebook.com/flowercart.store for faster transaction.
Do you have paypal payment option?
Currently, the paypal payment option is not live to in our store. you can request to our customer service via website chat to activate the paypal payment channel in just 1 click.
It is possible to make reservation for an order?
you can pre-order and select your preferred date and delivery time slot
Delivery Questions
How will the flower arrive?
Our flowers are delivered by drivers that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
How do i know that my flowers were delivered?
Once our flower courier successfully delivers the item, you will receive a delivery confirmation email to confirm that your flower has been delivered.
Feel free to contact our Customer Service team if you have any questions!
Can you ensure that you hand over directly to my recipient?
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.
How do i add special instructions for delivery?
While still in the checkout process, the "Delivery Instructions" field is right above the "Checkout button". You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
Do you delivered to hospitals?
Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!
What happen if i provide incorrect delivery details?
if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the flower's condition and freshness, customer is require to update us the next course of action within 24 hours.
What is the delivery fee?
The delivery fees for orders might be vary based on the delivery address. The amount of delivery charges will be reflected automatically when you insert the delivery address at the checkout page on our website
When will flower arrive?
We deliver the orders according to the timeslot that you've chosen.
Please note that we are unable to provide or promise an exact time of delivery for unforeseen circumstances.
Do you deliver to PO boxes?
Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.
Flower Questions
What kind of flowers do you offer?
We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Carnations, Tulip and others in stock.
Browse our flowers by occasions or even by collections to make sure you pick the right design for your loved one.
What kind of flowers do you offer?
Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight and choose a draft-free area
– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms
How long do usually flower last?
FlowerCart flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as tulips will last up to 1-2 days or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
Why is the flower is different from what i see on your website and social media?
The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
Why the rose have darken outer petals?
Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal!
These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.
The flower don't look great
All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!
Return and Refunds
Can i request return refund after the day of delivery?
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days.
I received the wrong bouquet can you send me the right one?
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by calling +639624224085 or message us to our FB page http://facebook.com/flowercart.store. our friendly Customer Service Team will help solve it and make it right.
Contact Us
How can i get in touch with you?
We are always happy to answer the questions you might have about our service. You may call us at +639624224085 (Mon-Sun, 9 AM-6 PM), or send us an message anytime to our FB page http://facebook.com/flowercart.store
What is your operating hours?
Our operating hours for Customer Support are:
Hotline: Monday - Sunday, 9:00 AM - 10:00 PM
Email & Chat: Monday - Sunday, 9:00 AM - 10:00 PM
Discount and Vouchers
Do you offer discount for first time customer?
As a new customer, we warmly welcome you and present a special 15% discount. Simply use the code 'FC10HELLO' during checkout to take advantage of this exclusive offer.
How do i redeem Flowercart coupon?
discount code, you have to fill in the code on the payment page (after you filled in all the required delivery information)
Choose your flower bouquet..
When you reach the CHECK-OUT page where you choose your preferred payment method - enter the Discount Code in discount code field to the right of the page.
Click on "Apply" and the discount will be applied to your order and subsequently deduct the discount amount from your total.